Service Terms & Damage Policy

Service agreement These terms apply to the automotive locksmith service you request from the business identified on this website. Review them before accepting. A request is not a confirmed appointment until the provider accepts it. Only the service and any additional work you approve are authorized. Authority and accurate information You confirm that you own the vehicle or have the owner's permission to request service and authorize access. Provide accurate vehicle, location, key, contact, and service information. Identification and proof of authority may be required, particularly for lockouts. The provider may decline service if authority cannot be verified. Tell the provider about alarms, modifications, prior repairs, existing damage, and known mechanical or electrical problems before work begins. Safety and access Call 911 for immediate danger. Remain clear of traffic and equipment, keep children and pets away from the work area, and follow reasonable safety instructions. Do not move the vehicle or operate controls while work is underway unless instructed. The provider may decline, pause, or stop service because of unsafe traffic, weather, unstable ground, inaccessible components, threats, suspected unlawful activity, unsuitable equipment, or conditions outside the agreed service. Do not attempt an unsafe move merely to obtain service. Scope, compatibility and arrival estimates Service availability depends on the vehicle year, make, model, key system, available equipment and parts. Submitting a request does not guarantee compatibility or availability. We review the details before accepting. Arrival times are estimates and may change with traffic, access and earlier jobs. This is not a full vehicle inspection or a guarantee of future vehicle performance. Keys, remotes and programming Key cutting, remote pairing and immobilizer programming are included only as quoted and authorized. Tell us about existing keys, aftermarket alarms, electrical faults and previous programming attempts. Customer-supplied or used keys and fobs may be incompatible or locked to another vehicle. We explain the proposed work and any effect on existing keys before you approve it. Further diagnosis or dealer assistance may be required. No result is guaranteed before vehicle review. Vehicle entry Lockout service requires lawful authority and a suitable entry method. Aged seals, brittle trim, aftermarket equipment, and existing defects can affect the work. Disclose these conditions before work. The provider may stop if the available method poses an unreasonable risk. This is not permission for careless work or a blanket waiver of damage claims. Prices, changes, cancellation, and payment Prices are quoted after vehicle and service review. Submitting a request does not commit you to an unquoted price. The provider must explain the agreed service price and obtain your approval before additional work or charges. You may decline additional work. Payment is due after service using the accepted payment methods. A cancellation, dispatch, travel, unsuccessful-attempt, or no-access charge applies only if its amount or calculation was disclosed and you agreed before it was incurred. These terms do not create an undisclosed fee. Tell the provider promptly if you cancel, move, or obtain help elsewhere. Any refund or billing concern is reviewed against the work authorized, work performed, and applicable law; these terms do not remove lawful payment-dispute rights. Vehicle condition and service records The provider may record the vehicle's condition before and after service and keep relevant photos, approvals, times, and service notes to document the work and resolve concerns. Records should be limited to the service and handled according to the Privacy Policy. Pre-existing damage, ordinary wear, latent defects, and unrelated failures are not made the provider's responsibility merely because they are noticed after service. Responsibility depends on the facts and applicable law. Concerns and damage review Report suspected service-related damage as soon as reasonably possible using the business contact details on this website. Provide the service date, a description, and available photos or repair information. Where safe and practical, preserve relevant evidence and give the provider a reasonable opportunity to inspect and respond before non-emergency repairs. Do not delay necessary safety measures. Prompt reporting helps review; it does not impose an artificial deadline or eliminate rights provided by law. No statement here excludes responsibility that cannot lawfully be excluded, excuses negligence, or limits statutory consumer rights. Communications and agreement records Your request information is used to arrange service, communicate updates, and maintain business records. Request-related communication is not consent to unrelated marketing. Keep your tracking link and confirmation code private. Tracking access expires after 24 hours; expiration does not erase the saved job or the terms accepted with it. Later policy changes apply to later acceptances, not retroactively to completed or previously accepted requests. If one provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.